This Merchant Agreement ("Agreement") is entered into by and between MOCOM, a company incorporated under the laws of India, and any individual or entity (hereinafter referred to as the "Merchant") who registers and uses the services provided by Mocom.
By accepting this Agreement, the Merchant agrees to comply with the terms and conditions outlined herein.
Mocom offers the following services to Merchants:
Mocom shall not be held liable for any delay or failure to perform its obligations under this Agreement due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, war, or governmental actions.
The Merchant agrees to indemnify, defend, and hold harmless Mocom, its affiliates, and their respective officers, employees, and agents from and against any claims, damages, losses, or liabilities arising from the Merchant’s breach of this Agreement, violation of any laws, or infringement of third-party rights.
Mocom shall not be liable for any indirect, incidental, or consequential damages arising from the use of its services.
This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in Haryana, India.
Mocom reserves the right to amend the terms of this Agreement at its discretion. Merchants will be notified of any significant changes.
The free online store service is available exclusively for small and medium-sized business (SMB) Merchants based in India.
Merchants must complete the onboarding process, including submitting valid business registration details (e.g., GSTIN, PAN) and adhering to local trade regulations.
The free online store is designed to display and sell products to buyers.
Content uploaded to the store must comply with Indian laws, including intellectual property, copyright, and decency standards.
Mocom reserves the right to suspend or terminate stores found violating the platform's policies or engaging in fraudulent practices.
Basic design templates are provided for free, with optional premium customizations available for a fee.
Store owners are responsible for regular updates, including stock management, pricing, and product descriptions.
Merchants can deactivate their online store anytime through the platform's dashboard.
If a store remains inactive for more than 90 days without prior notice, Mocom reserves the right to suspend the store.
Mocom facilitates shipping through a network of trusted logistics partners to deliver products across India.
Shipping charges are calculated based on package weight, dimensions, and destination.
Charges are deducted from the wholesaler’s Mocom Wallet at the time shipment is packed and marked Ready to Ship.
If an order is rejected or returned, both forward and Return-to-Origin (RTO) charges are deducted from the wholesaler’s Mocom Wallet in all cases.
Unfair RTO (RTO due to logistics fault):
Merchants may raise a dispute for RTO charges caused by logistics errors.
Mocom will coordinate with the logistics partner to investigate the issue.
Refunds for RTO charges will be evaluated on a case-by-case basis and are subject to the company’s discretion.
Estimated delivery timelines are based on the logistics partner and location.
Mocom does not guarantee delivery timelines but ensures tracking updates for all shipments.
Merchants are responsible for secure and appropriate packaging of products to prevent damage during transit.
Mocom is not liable for delays, damages, or losses caused by logistics partners but will assist in dispute resolution wherever feasible.
In case of shipments lost or damaged in transit, the Merchants shall raise a ticket and file a claim with Mocom, within 2 days of delivery or the event.
Shipping services are limited to regions covered by Mocom’s logistics partners. Sellers must verify coverage before confirming orders.
Mocom provides a seamless payment solution to merchants, facilitating both Cash on Delivery (COD) and prepaid payments through integrated payment gateways.
Payments collected from buyers for completed orders are remitted/settled with merchants on a weekly basis.
Payments for shipments delivered by Wednesday will be settled on the following Monday.
For shipments delivered after Wednesday, payments will be settled on the next Monday.
Mocom ensures secure handling of all transactions in compliance with Indian financial and data security regulations.
Transaction fees for both COD and prepaid orders will be added to the fulfillment charges alongside logistics charges.
These fees shall be deducted directly from the merchant’s Mocom wallet during order creation.
The applicable transaction fees and fulfillment charges will be transparently communicated during onboarding and are subject to periodic review.
Merchants must raise any payment-related disputes within 2 days of receiving the settlement.
Disputes will be resolved as per Mocom’s dispute resolution policy, which includes verification of order status, payment records, and supporting documents.
Merchants must provide valid and updated bank account details for payment settlements.
Changes to bank account details should be notified to Mocom at least seven business days in advance to ensure uninterrupted payments.
Applicable taxes (e.g., TDS, TCS) will be deducted from the payments as per Indian tax regulations.
Merchants will be provided with appropriate tax certificates or documentation for compliance.
A detailed payment report will be made available on the platform’s dashboard for merchant review.
Merchants are encouraged to verify payment reports regularly to ensure accuracy.
The Mocom Wallet is an exclusive digital wallet feature designed to streamline payments and service access on the Mocom platform. The following terms and conditions govern its usage:
Users can recharge their Mocom Wallet through approved payment methods available on the platform.
The minimum and maximum recharge limits, if applicable, are displayed during the recharge process.
Any refunds arising from cancellations, service failures, or disputes will be credited back to the user’s Mocom Wallet, at the discretion of the company.
Refunds processed through the wallet are final and cannot be transferred to any external payment method.
Funds added to the Mocom Wallet are non-refundable under any circumstances.
Users are advised to recharge their wallets thoughtfully, based on anticipated service requirements.
Wallet balances have no expiration unless specified during promotions or as per applicable laws.
In cases of prolonged account inactivity (e.g., 180 days or more), Mocom reserves the right to deactivate the wallet, subject to prior notification.
Users can access their wallet transaction history through their dashboard, which details deposits, deductions, and refunds.
For disputes regarding wallet transactions, users must raise a query through the platform's support system within 7 days of the transaction.
Mocom reserves the right to modify the wallet terms and conditions. Users will be notified of any significant changes, and continued usage of the wallet implies acceptance of updated terms.
By using the Mocom Wallet, users agree to these policies, ensuring a seamless experience across Mocom's services.